Emma Pan

Emma is a designer, Co-Active trained coach, and creator. She is currently a designer at Salesforce. Previously, she was a Digital Experience Designer at Aritzia, and before that, the Marketing Director at Lamborghini Vancouver. She is driven by people and community, and passionate about mental, physical, and spiritual wellness, and cultivating a more mindful, sustainable way of being.

Here’s an overview of select design work. Her roles across these projects included end-to-end product design, collaborating closely with product managers, engineers, user researchers, content designers, and product marketers to bring these designs to life.

Chat Header Redesign

After identifying usability and accessibility issues with the chat experience, an elegant and compact experience was designed so users can focus on the conversation.

A website with chat widget open in the bottom left corner.

Channel Menu

Designed a way for consumers to connect with brands on the communication channels they prefer. Brands can customize what channels show up, and how the menu looks before putting it on their websites.

Two mobile phones side by side with websites on each showing a menu of options for contacting the brand.

Salesforce Portal Template

Introduced a new template for brands to create portals quickly, with all of the relevant components to start with — including a ready-to-use profile page and tiled navigation.

An example of a banking portal where the customer is logged in viewing their account summary.

Ducati at Dreamforce

Collaborated with Ducati to showcase the power of Salesforce. Designed the Community Cloud keynote demo that was featured in front of 7,000+ customers at Dreamforce.

Ducati forum website where customers can have discussions, next to a mobile phone with the Ducati customer portal app open.

Community Workspaces

Redesigned the tool for community/website management to bring key community manager jobs into a single place.

A website showing various community management apps, such as website building, forum moderation, and analytics.

Just for Fun

Designing cover art for my husband's mixes on SoundCloud and playing around with an old camera.

4 separate cover art images for music mixes shared to SoundCloud

If you want to get in touch for more information on any of the projects above, or if you're a recruiter or hiring manager with an opportunity, please send an email to hello@emmapan.com or reach out on LinkedIn.